Return and Refund Policy for Fur Fizz LLC

At Fur Fizz LLC, we strive to ensure a positive shopping experience for all our customers. If you need assistance with a return, refund, or exchange, please follow the guidelines below. Our return and refund process complies with Google Merchant Center policies to ensure fairness and transparency.

Eligibility for Returns

You may be eligible for a return, refund, or exchange under the following conditions:

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 30 days of delivery to request a return or exchange.
  • Incorrect Item: If the item you receive does not match your order, please contact us within 30 days of delivery to request a return or exchange.

Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to us at contact@furfizz.us or call us at ‪(307) 364-4225‬ with your order details and request for a return or exchange.
  2. Return Authorization: Once your return request is approved, we will issue a return authorization number and provide instructions on how to return the item.
  3. Return Shipping: You are responsible for return shipping costs unless the return is due to a defect, error, or damaged item. Please ensure you use a trackable shipping method and retain proof of postage.
  4. Inspection and Processing: Upon receiving the returned item, we will inspect it to verify its condition. If the return is approved, we will process the refund or exchange within 3 business days.

Refund Policy

  • Refunds: Refunds will be issued to the original payment method used for the purchase.
  • Non-Refundable Items: Certain items may not be eligible for refunds, such as personalized or customized products.

Contact Details

For assistance with returns, refunds, or exchanges, you can contact us:

  • EIN No.: 33-1655332
  • Company Name: Fur Fizz LLC
  • Company Number: L24000451390
  • Store Address: 1150 NW 72ND AVE TOWER 1 STE 455 MIAMI, FL 33126
  • Business Address: 1525 NE 27TH ST POMPANO BEACH, FL 33064
  • Email: contact@furfizz.us
  • Phone: ‪‪(307) 364-4225